IT systems play a more important part than ever in business operations, and downtime can be devastating to productivity and customer service.
At the same time, company directors and business owners cannot simply assume that their IT team will magically remain up to date with the latest technology and the latest security threats. The scope of an IT technician’s job, which encompasses desktops, servers, software, phones, tablets, mobile devices, printers and more, means that it is almost impossible for them to maintain the highest and most current set of skills without dedicated pathways and support.
This means that implementing an effective training plan for your IT support team is essential, to ensure that they have the necessary resources and support to keep them ahead of the rapid advances of hardware and software. In addition, there are numerous benefits to staff training which will also be gained by investing in an upskilled IT team. In order to make sure that your investment in training delivers the maximum ROI, it is worth having a look at our post on how to ensure that your staff training is a success.
The following infographic, produced by Best STL, provides a simple and easy-to-understand overview of what is involved in keep your IT team’s skills updated. Check it out and let us know what you think on Twitter, at @SaxonsLearning!