The Importance Of Training Staff When Upgrading IT Systems

Staff IT training

Upgrading your business IT systems

IT is an increasingly important element in businesses. It has completely changed the way we work, at all levels of the company, from communicating with colleagues and customers, to making informed decisions using data insights.

New business technologies are being created all the time, with exciting new developments which can assist staff members in meeting higher demands and working faster, more flexibly and more efficiently. But without the necessary experience, education or knowledge to use the latest programs and tools effectively, employees can feel frustrated, limited and stressed, which can have a negative impact on their motivation, efficiency and performance.

It is crucial for your business to maintain its IT systems on an ongoing basis and upgrade as necessary. But deciding on the upgrades and getting someone to do the work isn’t the only thing you need to plan- you should also think about your staff and how they will navigate the new systems.

Why should you train staff with new IT systems?

With new IT systems, whether you have changed the operating system, installed new software or added a new piece of hardware, staff will be faced with a change and a new way of doing things.

To minimise stress and increase the performance of staff using these tools, training is essential. This can allow your team to utilise new tools and make use of the additional capabilities, which could make their job easier and more efficient. There are a number of companies available to provide computer training, from basic level Microsoft training to a much more advanced programs and functions.

Unfortunately, many of the businesses that overlook training will later face difficulties. We’ve taken a look at some of the reasons why training is important for system upgrades and changes:

  • To minimise confusion and mistakes when the new system is implemented
  • To ensure that staff are able to take full advantage of new features
  • To ensure that the budget spent on the upgrade is not wasted
  • To minimise unnecessary work for IT staff solving minor problems
  • To make staff feel valued and empowered by updating their skills

What else to consider

When IT systems are being planned, it is important that that your staff has some say from the start. Although everyone is likely to have different opinions, you may get some useful ideas. This is an important way to get your staff behind the IT changes, for a much higher level of adoption for the new technology. You don’t want to spend lots of money on new systems, only for your staff to revert back to their traditional methods.

Training will help to avoid this, as they will be more confident with the functionality of the programs they use. However, it shouldn’t end there. Not everyone can master something within a day, and as employees use the tool, there may be additional questions. Make sure that there is effective support for employees after the training takes place, whether this is internally or via a phone helpline.

Most importantly, look at the big picture. Don’t hold off on training because it costs money or will take time. Staff who cannot use a system to carry out their job will be less efficient and less motivated. They may even leave, which will cost time and money in recruiting efforts. It’s important to deal with problems before they arise, by ensuring that your staff is properly trained from the start with any IT systems that are being implemented. Help your team use these systems to get the most out of the job, and the business will get the most out of their investment.