Should I Re-Train My Staff With New Tech?

Technology training

How does technology affect the workplace?

New technology is coming about at a very rapid pace, with new developments not only affecting people’s personal lives, but also their work life. There is new software and hardware to help productivity, organisation, communication and networking, operations, marketing, customer service, and much more. Here are some of the technologies you may find yourself using on a regular basis to carry out your role:

  • Email software plays a crucial role in communication between employees and customers.
  • Word documents, spreadsheets and PowerPoints are important for reporting and presenting data for analysis.
  • Web conferencing technology, such as Skype, improves networking and communication with people all around the world, whilst saving the business time and money.
  • Cloud computing allows us to save documents which can be accessed from anywhere, at anytime, from any device, making our working lives much more flexible, with the opportunity for BYOD (bring your own device).

In this article, we take a look at why training is not enough and how re-training staff is important for productivity.

Why should we train and re-train staff?

For many, we find ourselves using more and more technology each day in order to do our jobs. But is there appropriate training in place to make sure this technology is utilised to the fullest extent? Technology is constantly developing and the big question is whether training should just be a one-off, or whether it should take place on a regular basis, keeping staff up to date with all the latest technologies and changes.

Without effective training, can you guarantee that your staff are using the technology provided to its full potential? Are there ways the technology could be used to further productivity within their role? Could it make them quicker at their job? Would technology improve accuracy with figures?

Training is an important element to a business. It not only helps with personal development, but it can also have a very positive effect. Businesses can become more productive, save money and remain competitive within the industry. For more information on training staff, take a look at our article here.

Once staff are trained, that should be enough, right? No, staff training is something that should be an ongoing process. This is even more necessary with technology, where it is constantly changing. Staff skills can quickly become out of date and many can feel out of their depth. Staff need the appropriate skills to use the technology effectively and one way to solve this is through re-training.

If you’re still unsure, take a look at some of our top reasons why re-training is important:

  • Training can help to keep your skills up to date.
  • When you understand how to use the technology properly, it can help you feel like you’re more in control.
  • Not knowing how to use a piece of technology can often be stressful. Having training can help employees to manage stress levels and develop more positive attitudes.
  • Being able to use software and hardware effectively can save time and therefore money for the business.
  • Staff can meet businesses expectations.
  • Continuous training will keep staff on the ball and focused on how to improve themselves and business processes.

Despite these positive points, many businesses may be put off by the initial upfront costs of training, especially if training is carried out on a regular basis. However, it is important to switch this view and instead of looking at the cost of training, take a look at how much an untrained employee will cost you over the years. An employee staring at a computer, not understanding how to use it, will cost more in wasted time and money.

Make time for training, setting out a consistent plan and following it, so that your employees refresh their skills continuously.

What are the next steps?

Training is a big decision and there are lots of courses to choose from. Make sure you pick the right courses for your business and employees, to get the most out of your investment.

There are also a number of options from in-house training to training in dedicated venues, as well as flexible training options.

At Saxons, we provide a range of courses, including:

  • Popular Desktop Courses (e.g. Microsoft Word, Microsoft Excel)
  • Popular Technical Courses (e.g. SQL, Office 365)
  • VMware Courses (e.g. VSphere, VCloud)
  • Cisco Courses (e.g. Security, Routing and Switching)

For a full list of our courses, please visit our website here.

Saxons IT Solutions also offers ongoing staff training and education packaged with managed IT services.

We are located in Sydney, Melbourne, Brisbane, Adelaide and Perth, and each of our training facilities as supported with certified, industry-leading training experts. We also have flexible training options which can be fitted into your schedule, whenever and wherever you need it.

Photo: Markus Spiske / / CC-BY 2.0